Mel is a qualified counselor who works at the 1737 helpline and she explains who is answering your calls what happens when you contact a helpline. Mel explains what the helplines are best used for and how they can help someone who is supporting someone else. She talks about the role of a support person and how to talk about someone else’s mental health and what to do when they don’t want you to tell anyone they’re not OK. Mel explains their process when someone is suicidal.  She demystifies the fear of talking about suicide with someone struggling and about the notion of attention-seeking.