Jazz talks about some of the services available in urban areas in New Zealand and shares her own insights having dealt with them, both as someone needing help and as someone supporting a friend. She talks about what to expect when you call the Crisis line as a support person. She talks about when to call them and what are the common three referral processes that could be the outcome of that call. Jazz also talks about when to call the police and what their process is. She also talks about going to the hospital and what happens if someone needs to be taken there.